Shipping policy

Shipping Policy

Last Updated: [07-25-2026]

Thank you for shopping with us! We are committed to delivering your pet products safely and as quickly as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Domestic Orders: 3–7 business days
International Orders (if available): 7–21 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, customs processing, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We may offer free shipping on qualifying orders during special promotions. Any applicable free shipping offers will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

Shipping Restrictions

Certain products may not be available for shipping to all locations due to local regulations or carrier limitations.

Incorrect Address

Customers are responsible for providing an accurate shipping address. If an incorrect or incomplete address is provided, we may contact you for clarification, which could delay shipment.

If an order has already been shipped, we cannot guarantee that address changes can be made.

Lost or Delayed Shipments

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and assist you in resolving the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged item(s)
Photos of the packaging

We will review your claim and arrange a replacement or refund where appropriate.

International Orders

International customers are responsible for any customs duties, import taxes, or other fees required by their country. These charges are not included in the purchase price or shipping cost.